FAQs


When I place an order how soon until I receive my eat+LIVE meal solution?

Orders are accepted (7) days a week, however, orders are only processed for delivery on Tuesdays and Wednesdays
TWO DAY DELIVERY AREA: If your delivery is to one of our two day delivery areas and you order Monday through Thursday before 2:01PM your order will be processed the next day. This means an order received Monday at 2:00P will be processed Tuesday and delivered on Wednesday by 8:00P. If you order Friday through Sunday your order will be processed on Tuesday for Wednesday delivery by 8:00PM.
THREE DAY DELIVERY AREA: If your delivery is to one of our three day delivery areas and you order Monday through Wednesday before 2:01PM your order will be processed the next day. This means an order received Tuesday at 2:00P will be processed Wednesday and delivered on Friday by 8:00P. If you order Friday through Sunday your order will be processed on Tuesday for Thursday delivery by 8:00PM.

Are the meals in the eat+LIVE meal solution fresh or frozen?

eat+LIVE meals are prepared with the freshest ingredients and frozen to maintain their peak nutritional value, texture, and flavor. The meals are shipped to you in a cooler. Your order should arrive frozen or cool to the touch. eat+LIVE meals should be kept in your freezer. It is acceptable to keep the meals in your refrigerator for 1-2 days.

How big are the eat+LIVE meal solutions?

The 5-meal solution comes in a 13” x 12” x 9”cooler. The 5-meal solution weighs approximately 8 pounds.

Do you deliver eat+LIVE Meal Solutions nationally?

No, we do not deliver nationally. But eat+LIVE meal solutions are delivered to 25 states: Alabama, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Vermont, Virginia, West Virginia, Washington DC and Wisconsin.

Can I customize my eat+LIVE meal solution?

Currently, we allow side option customization only.

What are the contents of the eat+LIVE meal solution?

The Meal page on this website details the content of the 5-meal eat+LIVE meal solution.

Who makes the food in the eat+LIVE meal solution?

Life Logistics, the parent company for the eat+LIVE meal solution, partners with the best suppliers in the industry to provide the highest quality meal solution kit service. The eat+LIVE meal solutions are co-branded with the Cleveland Clinic Go! Healthy Food program. Life Logistics works very closely with the Cleveland Clinic Wellness Institute team, doctors and experts to ensure the highest quality product is provided that meets nutritional standards.

Can I return an eat+LIVE meal solution and request a refund?

eat+LIVE is prohibited from accepting the return of food items. We typically do not provide refunds, however, if you are dissatisfied with your order or you have a problem related to your shipment please contact us at info@lifelogistic.com to discuss the situation.